When I got a call from 08004970623, I waited before answering, as did many other people in the UK. Is it safe to answer since so many people have said they got junk and scam calls? To give you a short answer, yes, this number is related to Virgin Media. However, not all calls from this number are reliable.
Some calls are really from Virgin Media, while others may be fakes made by con artists claiming to be from the company. This is what I learned.
This blog will teach you the following:
- The official Virgin Media phone number is 08004970623.
- A lot of people use it for customer surveys, tech help, and billing.
- Others say they get calls they didn’t ask for or that seem odd.
- It is possible to fake a phone number, so always check who is calling.
- I’ll talk about real user stories and my own experience.
- You will learn how to check the number, report it, and block it if necessary.
What is 08004970623? Why did it call you?
This is a free phone number in the UK that is often used by Virgin Media, which is one of the biggest internet, TV, and cell phone service companies in the UK.
Because it’s part of their outbound communications system, they use it to call people about:
- Account changes or problems
- Follow-ups for technical help
- Deals or improvements to services
- Surveys for customer feedback
This number is real and safe, according to Virgin Media, but not all calls from this number are real. That’s because con artists can fake well-known phone numbers like 08004970623 to make it look like a call from Virgin Media is coming from someone else.
On sites like Phonely, this number has been looked up more than one hundred thousand times. Most of the comments say it’s safe, but some say the staff is acting strangely or rudely, especially when no Virgin Media service was expected.
Even though 08004970623 is a real number, you should always be careful and check that the call matches your account state.
What does Virgin Media do?
Virgin Media is one of the biggest phone companies in the UK. It serves millions of homes with internet, digital TV, mobile phones, and landlines. It was first created when NTL and Telewest merged in 2006. It later merged with O2 in 2021 to make the joint venture Virgin Media O2.
The company is separate from Openreach and has its own fiber-optic network, which lets it offer very fast internet speeds all over the country.
Virgin Media is one of the best-known phone companies in the UK, so it gets in touch with its users a lot, both for service-related and marketing reasons. This includes follow-ups, technical help, questions about bills, and special deals.
Important things to know about Virgin Media:
- Its own cable network lets it offer speeds of up to 1Gbps for internet.
- Offers TV services like Virgin TV 360 and material that you can watch whenever you want.
- Offers cell phone deals through the O2 and Virgin Mobile networks
- It is known for offering “quad-play” packages that include internet, TV, phone, and mobile.
Figuring out what Virgin Media is can help you understand why numbers like 08004970623 are used for real calls.
Is the number 08004970623 a real Virgin Media number or a scam?
Most reports say that 08004970623 is a real Virgin Media number that their customer service and tech help teams use. But some users have said they had bad experiences, like being pressured to buy something, getting insurance offers they didn’t expect, or being asked for private information.
People have run into the following:
- Gets calls when Virgin Media service isn’t on
- Broadband protection or upgrade offers that weren’t asked for
- Requests for bank information or proof of account
- Callers who were rude or cut off the call quickly when asked to do so
This lack of uniformity points to one main problem: spoofing. Scammers can change the number that shows up on your phone so that it looks like it’s calling from Virgin Media’s real line.
A person who works in customer service for Virgin Media told me:
The number itself is safe, but the person calling might not be. Always check something before you share it.
Why would Virgin Media call you at 08004970623?
Virgin Media has a good reason to call this number, and it usually has something to do with customer service, technical help, or billing. If you’re a current customer of Virgin Media and have talked to them lately, the call is probably real.
Why people often call from 08004970623
Bill payments missed or coming up
Keep up with service changes, engineer meetings, or fault follow-ups
Deals on special offers, improvements for loyal customers, or contract renewals
Surveys after a case of help fraud alerts when they see strange behavior on an account
When Virgin Media reps call customers, they use shared outbound numbers like this one to avoid letting users see their personal lines. Often, these calls are short and follow a plan.
In my own experience, I got a call from this number a few days after changing my broadband plan. When I cautiously answered, the rep kindly told me about recent changes and offered a discount on a TV bundle. Everything matched up with what I knew about my account, so it was real.
Still, you should be careful if you’re not a Virgin Media customer or aren’t expecting a call.
What Do People in the UK Say About Calls From 08004970623?
There were a lot of different situations on public review sites like Phonely. Some were good, confirming touch with Virgin Media. Some calls were scary, especially when they asked for personal information or were very pushy.
This is what real UK users have said:
- “Verified my engineer appointment; it looked like it was real.”
- “Asked about protection for broadband. It’s not even Virgin Media that I use.
- “The caller was rude when I asked for ID and hung up when I told them to stop.”
- “Heard from someone right after I talked to Virgin customer service.” It was helpful to follow up.
From what I could tell, the call’s tone and topic are very important. If the person sounds friendly and you were expecting to hear from them, it’s probably real. If they keep things secret or want you to act quickly, that’s a red flag.
Always check the call time against what’s been going on with your Virgin Media account. It’s probably real if everything lines up.
What should you do if 08004970623 called you but you didn’t answer?
Don’t worry if you missed a call from this number. Here’s what you need to do to find out if Virgin Media was calling:
Step-by-step instructions on how to check the legitimacy
- Go to com and sign in to your Virgin Media account.
- Look at what’s been going on with your account or any new help tickets.
- Check for alerts about updates or billing.
- Look over some recent Virgin Media emails or texts
Check to see if you recently had a service change or an appointment with a worker.
It’s likely safe if the time of the missed call fits anything.
When Should You Be Careful?
- Nothing new from Virgin Media
- The caller didn’t leave a voicemail or a clear note.
- Asked for access codes or payment information
- You do not have a Virgin Media account.
If you’re not sure, don’t call them back. Instead, use the official Virgin Media phone number from their website or app to make sure.
Could the number 08004970623 be a fake or spoofed one?
Yes, and now things get tricky. It doesn’t matter if a number is real and registered—a scammer could have faked it.
What does “spoofing” mean in the UK’s phone system?
When someone fakes the caller ID to make it look like a real number, they are spoofing. People in the UK often use this method to get people to trust them before they pull a trick.
It’s not just Virgin Media that gets fake phone numbers. Numbers from HM and Revenue Customs (HMRC), the NHS, and even banks are often used.
Real or Fake Virgin Media Calls: How to Tell the Difference?
Real phone calls:
See specific account information
- Align with recent service, billing, or support work
- Don’t ask for bank codes or passwords.
- Calls that are fake or recorded:
- Anger or offers that are too strong
- Not any proof that your account is active
Getting private information like PINs, passwords, or payment information
Why will Virgin Media never ask for it?
Everything about your bank
- Your PIN or password for your account
- Access to your devices from afar
- To click on sketchy links in emails or texts
- It’s not Virgin Media if any of these are asked for. Hang up right away.
How to Tell the Police About Calls from 08004970623 in the UK?
If a call from this number makes you feel uncomfortable, you should report it. Your report can help other people stay safe, even if you’re not sure if it was a scam.
Where Should I Report?
- Virgin Media: Sign in and talk to them through chat or the phone to get help.
- Action Fraud UK: Call police.uk to report scam or fake calls
- Phonely and WhoCalled: Tell other people about your experience to help them.
Cell Phone Service: If your carrier can stop spam, report the number directly.
If you can, keep records. Remember to save voicemails or pictures. These could help police find repeat offenders or quickly spot ways that scams are being used.
How to Stop 08004970623 Calls on Your Cell Phone or Landline?
If you don’t want to be called by 08004970623, and you’re not expecting anything from Virgin Media, you might want to stop that number.
How to Block on Your Phone or Tablet?
Find the caller on your iPhone and tap the “i” button. Then tap “Block this Caller.”
iOS: Find the number in your call log and tap on it. Then, tap “Details” and then “Block Number.”
BT Landline users can get to Call Protect functions by dialing 1572.
For more advanced spam monitoring, you can also get apps like Hiya or Truecaller. Just keep in mind that stopping this number could stop important calls from going through if you have Virgin Media.
In conclusion
When I got a call from 08004970623, I did a lot of research on the number and found that even though it is officially connected to Virgin Media, that doesn’t always mean the person on the other end is real. Scammers can fake known phone numbers to look like real ones, which makes it even more important to be careful.
If I’m not sure about a call, I now don’t give out any personal information and call Virgin Media straight through their official channels instead. Being extra sure of something gives me peace of mind.
This experience made me realize how important it is to trust my gut. If a call seems sketchy or rushed, I stop it and report it. It’s not just for my own safety that I stay informed and careful; it’s also to help other people escape falling into the same trap.
Frequently Asked Questions About 08004970623
It looks like 08004970623 is a real Virgin Media number.
Virgin Media says that this is one of their outbound phone numbers.
What makes Virgin Media want to call me from this number?
For billing, account updates, tech help, or surveys to be sent after the fact.
Con artists could fake this number, right?
It is possible, yes. Spoofing lets scam calls look like they come from real lines.
What should I do if I don’t trust the caller?
If you want to call Virgin Media back, use the number on their website.
Are they going to call and ask for bank information?
Not at all. When they call you without you asking, they never ask for private information like passwords or bank information.
How can I stop calls from 08004970623?
Use the call-blocking tools on your cell phone or landline to stop the call from coming in.
Where can I report a call from this number that seems odd?
You can use Action Fraud UK or call Virgin Media’s customer service.
